You may discuss your problem with us at any point to get information about relevant policies and procedures and to identify your options. However, please note that the Ombudsperson's Office cannot start an investigation until all other University avenues have been exhausted. A list of other offices, units and departments that may be able to resolve your concerns can be found on our Getting Help pages.
If you still cannot solve your problem and would like assistance from our Office, please complete the Request for Assistance form (see below) and send it to our Office.
The Office operates year-round. Please phone or email us for an appointment. All meetings are by appointment only. To enhance our accessibility for all members of the University of Toronto community, we offer meetings in-person at our office, by telephone, and also via Skype. Your official University email is considered secure, but other email may not always be secure. Similarly, Skype is designed to be encrypted and intended to be secure, but the University cannot confirm that it is. To help us to help you, please also complete and forward the Request for Assistance Form.
Phone: (416) 946-3485
Web format --If you complete the form and click on the "Submit Form" button, the form contents are emailed directly to this office. Please remember that e-mail is not appropriate for confidential communication. However, we will be able to serve you best if this form is as complete as possible. At a minimum, please provide your contact information.