Please be aware that the Ombudsperson's office cannot start an investigation until all other University processes have been exhausted. You are welcome, however, to discuss your problem with us at any point to get information about relevant policies and/or to discuss your options.
A list of other offices, units and departments that may be able to resolve your concerns can be found on our Getting Help pages.
If you are unable to solve your problem through existing processes and would like assistance or advice from the University Ombudsperson, the fastest way to contact us is to complete the confidential Request for Assistance Form.
If you would prefer to contact us by email or telephone, please do so, but be aware that the assessment of your request may be delayed by our need to obtain additional information from you. Please note that should you choose not to use your utoronto email address, we cannot guarantee the security of its transmission.
If it is determined that this is the most effective way of assisting you, we would be happy to meet with you either in person or via Skype at a scheduled time. The Office operates from 9-5, Monday to Friday, throughout the academic year but the physical location is generally only open when we have an appointment scheduled, so please call/email us before dropping by.
Web format: If you would like our assistance or advice, please use our secure web form.At a minimum, your contact information is required. However, we will be able to serve you most quickly and effectively if this form is as complete as possible.
After you complete the form and click on the "Submit Form" button, the form contents are emailed directly to our office via a secure U of T server. Your request will then be assessed by an Ombuds Officer who will determine how we may be able to help you, and will follow up with you within 24-48 hours.